FAQ

 

What types of products do you offer?

We offer a curated selection of stylish and personalized products that make thoughtful gifts for any occasion.

How long does it take to receive my order?

Our average shipping times are as follows: USA: 2-5 business days, Canada: 10-30 business days, Australia: 10-30 business days, and the rest of the world: 10-30 business days. Please allow an additional 2-3 business days for production, as each item is made to order.

Can I return an item if I change my mind?

Unfortunately, we do not accept returns for change of mind. We only offer returns for items that are faulty or damaged, as each item is made to order. If you have any concerns about your order, please contact us.

What should I do if my item arrives damaged?

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately so we can evaluate the issue and make it right.

Do you offer exchanges?

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

How can I contact you for further questions?

You can reach us via email at info@priceupay.com or by phone at 347-827-6402. We’re here to help!

What if I need to cancel my order?

If you need to cancel your order, please contact us as soon as possible. If your order has not yet been processed, we will do our best to accommodate your request.

Are there any items that cannot be returned?

Certain types of items cannot be returned, such as custom products, perishable goods, and personal care items. If you have questions about a specific item, please reach out to us for clarification.